Some of the most successful Founders I have met, have had the most humble beginnings. Jake did not have some of the advantages others may have had growing up. He was homeless as a teenager and joined the U.S. Army in order to pay for school. In fact, he is a fellow Military Intelligence soldier who prides himself on being able to "get into the head" of his team members and his customers.
Jake shares a humbling story of leadership self-awareness that you'll want to listen to. He received feedback about his leadership of the company that made him stop, think, and readjust...after a roller coaster of emotions. ;)